VP for Digital Marketing Strategy, PLDT
"DIGITALLY YOURS: Digital Customer Experience Revolution"
President & CEO, Retail Associates
"FIRST IMPRESSION: Improving Customer Experience at the POINT OF SALE"
Founder, XIRUS Technologies
"LOYALTY TECH: Modern Moment of Truths"
"THE ONE METRIC THAT MATTERS: Quantifying the Cost of Customer"
Commercial Head, AirAsia BIG Loyalty
"CHANGING THE GAME OF LOYALTY: An AirAsia BIG Loyalty Perspective"
VP for Customer Experience and Information Systems, DIGITS (Beyond the Box & Digital Walker)
"INTEGRATION: Marrying Operational Efficiency and Customer Experience"
Business Head, Avail.at
"THE ROI CHALLENGE: Justifying Your Loyalty Program's ROI"
Chief Executive Igniter, People Ignite
"PERFECT COMBINATION: Talent Management and Customer Experience"
Loyalty Program Consultant
"CASH BACK WORLD: Best Practices on Using Cash Back Rewards as Loyalty Program"
Managing Director, Fountain Head Technologies
"SUCCESS MEASURES: Measuring ROI for CRM"