Industry Delegates Breakdown

The Customer Love Fest has been well-attended by Customer Experience, CRM, Customer Engagement, Customer Loyalty, Customer Insight and Social Media professionals in the following industries:
Retail and Food
Finance and Utilities
Other Industries

What do people say
about the Customer Love Fest?

Customer Experience Management Conference

Day 1
October 19, 2017

  • BRANDED LOYALTY: The Connection Between Brand Management and Loyalty Programs
  • EMOJIS ON THE LOOSE: Creating Emotional Customer Touchpoints
  • THE POWER OF FUSION: Integrating Customer and Employee Perceptions to create the best possible Customer Experience
  • THE ROI CHALLENGE: Justifying Your Loyalty Program’s ROI
  • GROWTH HACKS: Making Your Loyalty Program exciting through Content Marketing
  • MOBILE FIRST: Taking Advantage of Mobile First Consumers to make your Loyalty Program Successful
Customer Experience Management Conference

Day 2
October 20, 2017

  • PERFECT COMBINATION: Talent Management and Customer Experience
  • SYNERGY: The Marriage of Technology and Humanity
  • MEASURED FOR SUCCESS: Customer Metrics that You Need for Business Success
  • DIGITALLY YOURS: Digital Customer Experience Revolution
  • PLUG AND PLAY: How to Make Innovation Drive Your Customer Experience
  • FIRST THINGS FIRST: Customer-Centric Culture as Value Proposition

* Topics subject to change without prior notice


Meet the people that are going to help you embrace the Customer-Centric Revolution (Speakers subject to change without prior notice)
Steven Ladd
Steven Ladd

Business Loyalty Consultant , Aimia, Inc.

    Carlo Ople
    Carlo Ople

    Digital Evangelist and Transformation Agent, PLDT

      Glenn Ong
      Glenn Ong

      Vice President for Customer Experience and Innovation Systems, DIGITS (Beyond the Box & Digital Walker)

        Bea Hernandez
        Bea Hernandez

        Business Head,

          JV Wong
          JV Wong

          Chief Executive Igniter, People Ignite

            Don't miss out on the fun.

            Exhibit / Sponsor Join as Delegate

            Date and Venue
            New World Makati Hotel, Makati City October 19-20, 2017
            9:00am to 5:00pm
            Contact Details
            E-mail: Phone: (+63 2) 633-0153 / 535-1150 / 643-3887
            Mobile: (+63)920 981 4376 / (+63)920 924 2532