Industry Delegates Breakdown

The Customer Love Fest has been well-attended by Customer Experience, CRM, Customer Engagement, Customer Loyalty, Customer Insight and Social Media professionals in the following industries:
Retail and Food
Finance and Utilities
Other Industries

What do people say
about the Customer Love Fest?

Speakers

Meet the people that are going to help you embrace the Customer-Centric Revolution (Speakers subject to change without prior notice)
Carlo Ople
Carlo Ople

VP for Digital Marketing Strategy, PLDT

"DIGITALLY YOURS: Digital Customer Experience Revolution"

    Bo Lundqvist
    Bo Lundqvist

    President & CEO, Retail Associates

    "FIRST IMPRESSION: Improving Customer Experience at the POINT OF SALE"

      Edward Ng
      Edward Ng

      Founder, XIRUS Technologies

      "LOYALTY TECH: Modern Moment of Truths"

        Reuben Pangan
        Reuben Pangan

        President, Air21

        "THE ONE METRIC THAT MATTERS: Quantifying the Cost of Customer"

          Monica San Juan
          Monica San Juan

          Commercial Head, AirAsia BIG Loyalty

          "CHANGING THE GAME OF LOYALTY: An AirAsia BIG Loyalty Perspective"

            Glenn Ong, CUA
            Glenn Ong, CUA

            VP for Customer Experience and Information Systems, DIGITS (Beyond the Box & Digital Walker)

            "INTEGRATION: Marrying Operational Efficiency and Customer Experience"

              Bea Hernandez
              Bea Hernandez

              Business Head, Avail.at

              "THE ROI CHALLENGE: Justifying Your Loyalty Program's ROI"

                JV Wong
                JV Wong

                Chief Executive Igniter, People Ignite

                "PERFECT COMBINATION: Talent Management and Customer Experience"

                  Joey P. Reyes
                  Joey P. Reyes

                  Loyalty Program Consultant

                  "CASH BACK WORLD: Best Practices on Using Cash Back Rewards as Loyalty Program"

                    James Cruz
                    James Cruz

                    Managing Director, Fountain Head Technologies

                    "SUCCESS MEASURES: Measuring ROI for CRM"

                      Customer Experience Management Conference

                      Day 1
                      October 19, 2017

                      • CHANGING THE GAME OF LOYALTY: An AirAsia BIG Loyalty Perspective
                      • CASH BACK WORLD: Best Practices on Using Cash Back Rewards as Loyalty Program
                      • THE ROI CHALLENGE: Justifying Your Loyalty Program's ROI
                      • MOBILE FIRST: Taking Advantage of Mobile-First Consumers to make your Loyalty Program successful
                      • LOYALTY TECH: Modern Moment of Truths
                      • SUCCESS MEASURES: Measuring ROI for CRM
                      Customer Experience Management Conference

                      Day 2
                      October 20, 2017

                      • PERFECT COMBINATION: Talent Management and Customer Experience
                      • MEASURED FOR SUCCESS: Customer Metrics that You Need for Business Success
                      • THE ONE METRIC THAT MATTERS: Quantifying the Cost of Customer
                      • FIRST IMPRESSION: Improving Customer Experience at the POINT OF SALE
                      • INTEGRATION: Marrying Operational Efficiency and Customer Experience
                      • DIGITALLY YOURS: Digital Customer Experience Revolution

                      * Topics subject to change without prior notice

                      Don't miss out on the fun.

                      Exhibit / Sponsor Join as Delegate

                      Date and Venue
                      Tower Club, Philamlife Tower, Makati City October 19-20, 2017
                      9:00am to 5:00pm
                      Contact Details
                      E-mail: info@exlinkevents.com Phone: (+63 2) 633-0153 / 535-1150 / 643-3887
                      Mobile: (+63)920 981 4376 / (+63)920 924 2532