CX Rising

8th Customer Lovefest 
November 14-15, 2019
Tower Club Makati

This year’s theme of the 8th Customer Lovefest is “CX Rising.”

Customer Experience (CX) is now more than ever the main strategy that companies are using to create a lasting relationship with their customers.

Everywhere, we are seeing that companies are conducting CX Transformation within their organization. CX is not a buzzword anymore, but a necessity to SURVIVE AND WIN.

Let the 8th Customer Lovefest inspire and provide you insights as your company embark on your own CX Transformation.

Industry Breakdown

  • Financials - 23%
  • Retail / FMC - 11%
  • Health / Beauty - 15%
  • Real Estate - 5%
  • Technology - 25%
  • Transport / Logistics - 7%
  • Utilities - 14%

 * Based on delegate data in 2018

Key Takeaways

  • Learn Effective Loyalty and Rewards Program
  • Learn Effective CRM Personalization
  • Get Insights on the Changing Customer Journey in the Digital Space
  • Learn New Brand Loyalty Strategy Using Digital
  • Learn Return on Experience (ROX) as an ROI
  • Know How to Conduct Effective Cross Channel Experience
  • Learn How to Use AI to Delight Your Customers
  • Know How to Create a Great Employee Experience
  • Take Advantage of Winning CX Moments

Speakers

Mr. Jay Bautista
Managing Director
Kantar Media Philippines

Mr. Weslee Trout
Consultant for Digital, Innovation,
Experience, Delivery
Digital Strategy – OxytocinGroup™

 

Mr. Jim Guzman
Head of Digital
Dentsu Aegis Network Philippines

More Speakers Coming Soon! – Speakers and Program subject to change without prior notice

Agenda

Day 1: Loyalty, CRM and Digital Track

  • Loyalty : The Path to Effective Loyalty and Rewards Program
  • CRM: Extreme Personalization for an Awesome Customer Experience
  • Digital: The Changing Customer Journey in the Digital Age
  • Loyalty : Retail Analytics that Impact Customer Loyalty
  • CRM: Social CRM as a Business Strategy
  • Digital: How to Build Brand Loyalty in the Digital Age

Day 2: Omni-Channel, AI, Automation, Employee Experience (EX) and CX Track

  • CX : ROX is the New ROI
  • Omni Channel : Orchestrating an Effective Cross-Channel Experience
  • AI: Using AI to Delight Your Customers
  • Automation: Operations Excellence and Customer Satisfaction Through Automation
  • EX: Creating a Happy Culture to Deliver Excellent CustomerExperience
  • CX: Winning in the Moments that Matter

Photo Gallery

What do people say about the Customer Lovefest?

I have wonderful and exciting experience with this conference. […]
Onassis Guevarra, Customer Relations Officer, Geodata Systems Technologies, Inc.
This is my first time to attend the Customer Love Fest, and honestly I was initially skeptical. I thought it would be boring. I was pleasantly surprised that it was exactly the opposite. […]
Abby Gale Zipagan, Rustan’s
Superb experience inside out! From registration to entire program, all partners, New World cuisine experience, assistance, provided.
Lyka Almira Sarita, Training Specialist, Insular Life

Get in touch

  • Unit 801, TCI Tower
    West Capitol Drive, Brgy. Kapitolyo
    Pasig City, Philippines
  • +63 2 633 0153 / 643 3887
    +63 920 981 4376
    +63 920 924 2532
  • info@exlinkevents.com