8th Customer Lovefest 
November 14-15, 2019
Tower Club Makati

This year’s theme of the 8th Customer Lovefest is “CX Rising.”

Customer Experience (CX) is now more than ever the main strategy that companies are using to create a lasting relationship with their customers.

Everywhere, we are seeing that companies are conducting CX Transformation within their organization. CX is not a buzzword anymore, but a necessity to SURVIVE AND WIN.

Let the 8th Customer Lovefest inspire and provide you insights as your company embark on your own CX Transformation.

Industry Breakdown

  • Financials - 23%
  • Retail / FMC - 11%
  • Health / Beauty - 15%
  • Real Estate - 5%
  • Technology - 25%
  • Transport / Logistics - 7%
  • Utilities - 14%

 * Based on delegate data in 2018

Key Takeaways

  • Learn Effective Loyalty and Rewards Program
  • Learn Effective CRM Personalization
  • Get Insights on the Changing Customer Journey in the Digital Space
  • Learn New Brand Loyalty Strategy Using Digital
  • Learn Return on Experience (ROX) as an ROI
  • Know How to Conduct Effective Cross Channel Experience
  • Learn How to Use AI to Delight Your Customers
  • Know How to Create a Great Employee Experience
  • Take Advantage of Winning CX Moments

Mr. Mark De Joya
Marketing Director &
Head of Corporate Communications,
Max’s Group Inc.

Mr. Raymund Villanueva
Director of Growth and Brand Marketing
PayMaya Philippines

Ms. Deena Santos
Marketing Manager, CliQQ
Philippine Seven Corporation

Ms. Joyce Nazario
AVP and Head for Patient Experience, 
St. Luke’s Medical Center

Mr. Jay Bautista
Managing Director,
Kantar Media Philippines

Mr. Dustin Cheng
Co-Founder & CEO,
ZAPGroup Inc.

Mr. Ivan Klaric
Founder,
Alps Black

Mr. Patrick Zulueta
Head of Communications,
Cashalo

Mr. Ed Pasion
Vice President for Retail
Unioil Petroleum Philippines Corporation

Mr. Weslee Trout
Consultant for Digital, Innovation,
Experience, Delivery
Digital Strategy – OxytocinGroup™

 

Mr. Jim Guzman
Head of Digital,
Dentsu Aegis Network Philippines

Mr. Arnold Louie Garcia
Associate Director, Group Head of Strategy and Business Intelligence, Entrego

Agenda

Day 1: CUSTOMER LOYALTY Track

Also includes:
Customer Rewards, CRM and Digital

  • The Art of Loyalty Programs in the Age of Customer Experience
  • The Path to an Effective Loyalty and Rewards Program
  • Generating Users by Providing Easy Access and Attractive Rewards Programs
  • Running A Successful Loyalty Program: Do’s and Dont’s
  • The Future of Loyalty Programs
  • How to Build Brand Loyalty in the Digital Age

Day 2: CUSTOMER EXPERIENCE TRACK

Also includes:
Omnichannel, AI, Automation, and Employee Experience (EX)

  • How Digital Transformation Brings Value to Logistics’ Customer Experience
  • Operations Excellence and Customer Satisfaction Through Innovation
  • The Impact of Cashless Payment in Customer Experience
  • Best-in-Class, Customer-First Culture as Growth Engine in the QSR Industry
  • Transforming Customer Experience into Patient Experience
  • Winning in the Moments that Matter

More Speakers Coming Soon! – Speakers and Program subject to change without prior notice

Photo Gallery

I have wonderful and exciting experience with this conference. […]
Onassis Guevarra, Customer Relations Officer, Geodata Systems Technologies, Inc.

Through the topics covered, I had better appreciation
of what we are doing and where we are heading as an Asian organization. At the same time, I realized opportunities within the current process which I am excited to report back to our senior leaders.

Chris Andrew Ong, [24]7.ai

Superb experience inside out! From registration to entire program, all partners, New World cuisine experience, assistance, provided.
Lyka Almira Sarita, Training Specialist, Insular Life

Get in touch

  • Unit 801, TCI Tower
    West Capitol Drive, Brgy. Kapitolyo
    Pasig City, Philippines
  • +63 2 8633 0153 / 8633 0088
    +63 920 981 4376
    +63 920 924 2532
  • info@exlinkevents.com