Customer Lovefest | Customer Experience Management Conference Philippines

Industry Delegates Breakdown

The Customer Love Fest has been well-attended by Customer Experience, CRM, Customer Engagement, Customer Loyalty, Customer Insight and Social Media professionals in the following industries:
Retail and Food
Finance and Utilities
Other Industries

What do people say
about the Customer Love Fest?

2017 Speakers

Meet the people that are going to help you embrace the Customer-Centric Revolution (Speakers subject to change without prior notice)
Carlo Ople
Carlo Ople

VP for Digital Marketing Strategy, PLDT

"DIGITALLY YOURS: Digital Customer Experience Revolution"

    Bo Lundqvist
    Bo Lundqvist

    President & CEO, Retail Associates

    "FIRST IMPRESSION: Improving Customer Experience at the POINT OF SALE"

      Edward Ng
      Edward Ng

      Founder, XIRUS Technologies

      "LOYALTY TECH: Modern Moment of Truths"

        Reuben Pangan
        Reuben Pangan

        President, Air21

        "THE ONE METRIC THAT MATTERS: Quantifying the Cost of Customer"

          Monica San Juan
          Monica San Juan

          Commercial Head, AirAsia BIG Loyalty

          "CHANGING THE GAME OF LOYALTY: An AirAsia BIG Loyalty Perspective"

            Glenn Ong, CUA
            Glenn Ong, CUA

            VP for Customer Experience and Information Systems, DIGITS (Beyond the Box & Digital Walker)

            "INTEGRATION: Marrying Operational Efficiency and Customer Experience"

              Bea Hernandez
              Bea Hernandez

              Business Head, Avail.at

              "THE ROI CHALLENGE: Justifying Your Loyalty Program's ROI"

                JV Wong
                JV Wong

                Chief Executive Igniter, People Ignite

                "PERFECT COMBINATION: Talent Management and Customer Experience"

                  Joey P. Reyes
                  Joey P. Reyes

                  Loyalty Program Consultant

                  "CASH BACK WORLD: Best Practices on Using Cash Back Rewards as Loyalty Program"

                    James Cruz
                    James Cruz

                    Managing Director, Fountain Head Technologies

                    "SUCCESS MEASURES: Measuring ROI for CRM"

                      2017 Topics
                      Customer Experience Management Conference

                      Day 1
                      October 19, 2017

                      • CHANGING THE GAME OF LOYALTY: An AirAsia BIG Loyalty Perspective
                      • CASH BACK WORLD: Best Practices on Using Cash Back Rewards as Loyalty Program
                      • THE ROI CHALLENGE: Justifying Your Loyalty Program's ROI
                      • MOBILE FIRST: Taking Advantage of Mobile-First Consumers to make your Loyalty Program successful
                      • LOYALTY TECH: Modern Moment of Truths
                      • SUCCESS MEASURES: Measuring ROI for CRM
                      Customer Experience Management Conference

                      Day 2
                      October 20, 2017

                      • PERFECT COMBINATION: Talent Management and Customer Experience
                      • MEASURED FOR SUCCESS: Customer Metrics that You Need for Business Success
                      • THE ONE METRIC THAT MATTERS: Quantifying the Cost of Customer
                      • FIRST IMPRESSION: Improving Customer Experience at the POINT OF SALE
                      • INTEGRATION: Marrying Operational Efficiency and Customer Experience
                      • DIGITALLY YOURS: Digital Customer Experience Revolution

                      * Topics subject to change without prior notice

                      Latest News

                      If you are interested in the latest stories and updates in the industry, take a sneak peek at our blog.
                      Read our Updates

                      Don't miss out on the fun.

                      Exhibit / Sponsor Join as Delegate

                      Date and Venue
                      Tower Club, Philamlife Tower, Makati City October 19-20, 2017
                      9:00am to 5:00pm
                      Contact Details
                      E-mail: info@exlinkevents.com Phone: (+63 2) 633-0153 / 535-1150 / 643-3887
                      Mobile: (+63)920 981 4376 / (+63)920 924 2532