Customer Love Fest | October 20 - 21, 2016 New World Hotel, Makati City, Philippines
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TESTIMONIALS

“Superb experience inside out! From registration to entire program, all partners. New World Cuisine experience, assistance, provided. Kudos Ex-link! I felt the “special sauce” of the exhibitors and I love it!”

– Lyka Almira Sarita
Training Specialist
Insular Life

“I have wonderful and exciting
experience with this conference. I will truly share and recommend to all my friends, colleagues and relatives on how Ex-link Events handled the entire event.”

– Onassis Guevarra
Customer Relations Officer
Geodata Systems Technologies Inc.

“The speakers are amazing!”

– Trish Jao
Marketing Officer
Netreprenuer Connection Enterprises Inc.

“We were greatly satisfied with overall program, venue staff especially the speakers.”

-AVANZA

“Excellent turn out of participants in terms of industry range and attendance of mid-high management personalities.”

-Digital LED Tech.

“The Conference is very organized, potential prospect and client were more than enough.”

-AVIS

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the EVENT PROFILE

This will fuse the Experience industry leaders under one roof. Connect with them as they share the secrets on how to win the heart and soul of the customers and reveal the flaming customer experience stories.

the SPEAKERS

Philipp Kristian Diekhoner

Philipp Kristian Diekhoner

Philipp Kristian DiekhonerInnovation FellowLoft

Topic Discussion

“Future Think: Enriching Your Customer Experience Through Cutting Edge Innovation”

Vanessa Suatenco

Vanessa Suatenco

Vanessa SuatencoGeneral ManagerDiamond Hotel

Topic Discussion

Diamond is forever: Secrets why Customer keeps on coming back

Cynthia Mamon

Cynthia Mamon

Cynthia MamonChief Executive OfficerEnchanted Kingdom

Topic Discussion

Spellbound: How to Create and Sustain Magical Experience for Your Customers

Matec Villanueva

Matec Villanueva

Matec VillanuevaFormer Chairman & Chief Executive OfficePublicis Manila

Topic Discussion

From Anticipation to Afterglow – Customer-Centric Trends to Hook Your Success

JJ Sison

JJ Sison

JJ SisonBusiness Unit DirectorWav Global

Topic Discussion

Creating a Powerful Space of Influence in your Retail Business

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the EVENT PROFILE

This will fuse the Experience industry leaders under one roof. Connect with them as they share the secrets on how to win the heart and soul of the customers and reveal the flaming
customer experience stories.

the SPEAKERS


Usama Qasem

Usama Qasem

Usama QasemRegional Digital and Content Marketing MnagerIKEA

Topic Discussion

Content Marketing Hacks in Making your Loyalty and Rewards Program a Success

Yayu Javier

Yayu Javier

Yayu JavierPresident & Chief operating OfficerAvanza, Inc.

Topic Discussion

“Best Practices in Implementing Loyalty and Rewards Program”

Darrell Wisbey

Darrell Wisbey

Darrell WisbeyRetail Mentor and AdviserLoft

Topic Discussion

Retail Customer “E’s” – Engagement, Excitement, Emotions, Exchange, and the Interface with Customer Expectations

Pauline Pangan

Pauline Pangan

Pauline PanganFounder & Chief Operating OfficerAllFamous Digital

Topic Discussion

“The 3Ps of Digital in Personalized Engagement”

Ed Pasion

Ed Pasion

Brie CacesLoyalty Program ManagerSM Hotels and Convention Corp.

Topic Discussion

“Standing Tall – How Brands Stand Tall Using Loyalty and Rewards Program”


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who SPONSORS and EXHIBITS?

  • Loyalty Program Solutions
  • Agencies, Consultancies
  • CRM Software Providers
  • Mobile Loyalty App Providers
  • Marketing Automation Software
  • Business Intelligence Solutions
  • App Developers
  • Data Mining
  • Marketing Companies

  • Software Providers
  • I.T. Companies
  • Telecommunication Companies
  • Market Research
  • Storage and Hosting
  • Data Security
  • Information Systems Integrations
  • Retail Companies
  • Advertisers

who ATTENDS?

  • Customer Experience
  • Relationship Management
  • Customer Engagement
  • Customer Retention
  • User Experience
  • Customer Satisfaction
  • Loyalty

  • Operations
  • Customer Insight
  • Customer Service
  • CRM
  • Customer Quality
  • Social Media