Agenda

Customer Loyalty Track – Day 1 (November 14, 2019 – Thursday)

8:50am – 8:55amPrayer / National Anthem
8:55am – 9:00amOpening Remarks
9:00am – 10:00amTopic 1
10:00am – 11:00amTopic 2
11:00am – 12:00nnTopic 3
12:00nn – 1:00pmLunch
1:00pm – 1:30pmGroup Game
1:30pm – 2:30pmWhite Space (Workshop)
2:30pm – 3:30pmTopic 4
3:30pm – 4:30pmTopic 5
4:30pm – 5:30pmTopic 6

Customer Experience Management – Day 2 (November 15, 2019 – Friday)

8:55am – 9:00am
9:00am – 10:00amTopic 1
10:00am – 11:00amTopic 2
11:00am – 12:00nnTopic 3
12:00nn – 1:00pmLunch
1:00pm – 1:30pmGroup Game
1:30pm – 2:30pmWhite Space (Workshop)
2:30pm – 3:30pmTopic 4
3:30pm – 4:30pmTopic 5
4:30pm – 5:30pmTopic 6
5:30pm – 6:30pmClosing Remarks

*Program subject to change without prior notice. 

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