Agenda

Customer Loyalty Track – Day 1 (November 14, 2019 – Thursday)

8:50am – 8:55am  Prayer / National Anthem
8:55am – 9:00am Opening Remarks
9:00am – 10:00am Keynote: The Art of Loyalty Programs in the Age of Customer
Experience
10:00am – 11:00am The Path to Effective Loyalty and Rewards Programs
11:00am – 12:00nn Creating Curated, Focused Loyalty Program for Tech Brands
12:00nn – 1:00pm Lunch
12:50pm – 1:00pmMajor Sponsor: Illuminate Technologies, a Freshworks Partner
1:00pm – 1:30pm Group Game
1:30pm – 2:30pm White Space (Workshop)
2:30pm – 3:30pm Running A Successful Loyalty Program: Do’s and Don’ts
2:30pm – 3:30pm The Future of Loyalty Programs
4:30pm – 5:30pm How to Build Brand Loyalty in the Digital Age

Customer Experience Management – Day 2 (November 15, 2019 – Friday)

8:55am – 9:00am Day 1 Recap
9:00am – 10:00am How Digital Transformation Brings Value
to Logistics’ Customer Experience
10:00am – 11:00am Operations Excellence and Customer Satisfaction
Through Innovation
11:00am – 12:00nn The Impact of Cashless Payment in Customer Experience
12:00nn – 1:00pm Lunch
1:00pm – 1:30pm Group Game
1:30pm – 2:30pm Best-in-Class, Consumer-First Culture
as Growth Engine in the QSR Industry
2:30pm – 3:30pm Transforming Customer Experience into Patient Experience
2:30pm – 3:30pm Winning in the Moments that Matter
4:30pm – 5:30pm Group Activity
5:30pm – 6:30pmWine and Cheese

*Program subject to change without prior notice. 

Join as Delegate | Exhibit / Sponsor