Agenda

Customer Loyalty Track – Day 1 (November 14, 2019 – Thursday)

8:50am – 8:55amPrayer / National Anthem
8:55am – 9:00amOpening Remarks
9:00am – 10:00amLoyalty: The Path to Effective Loyalty and Rewards Program
10:00am – 11:00amCRM: Extreme Personalization for an Awesome Customer Experience
11:00am – 12:00nnDigital: The Changing Customer Journey in the Digital Age
12:00nn – 1:00pmLunch
1:00pm – 1:30pmGroup Game
1:30pm – 2:30pmWhite Space (Workshop)
2:30pm – 3:30pmLoyalty: Retail Analytics that Impact Customer Loyalty
2:30pm – 3:30pmCRM: Social CRM as a Business Strategy
4:30pm – 5:30pmDigital: How to Build Brand Loyalty in the Digital Age

Customer Experience Management – Day 2 (November 15, 2019 – Friday)

8:50am – 8:55amPrayer / National Anthem
8:55am – 9:00amOpening Remarks
9:00am – 10:00amCX: ROX is the New ROI
10:00am – 11:00amOmni Channel: Orchestrating an Effective Cross-Channel Experience
11:00am – 12:00nnAI: Using AI to Delight Your Customers
12:00nn – 1:00pmLunch
1:00pm – 1:30pmGroup Game
1:30pm – 2:30pmAutomation: Operations Excellence and Customer Satisfaction Through Automation
2:30pm – 3:30pmEX: Creating a Happy Culture to Deliver Excellent Customer Experience
2:30pm – 3:30pmCX: Winning in the Moments that Matter
4:30pm – 5:30pmGroup Activity
5:30pm – 6:30pmWine and Cheese

*Program subject to change without prior notice. 

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