Let’s not take Customer Service lightly.

““Customer service is essentially a frontline, ‘low level’ issue.” I wrote about this at length recently, but it’s an attitude that causes big, big problems. Although frontline, customer-facing employees are one of the most essential elements of great (and not so great) customer service, what makes service great, or prevents their greatness, also reaches much higher up in the organization. If the folks in the C-suite, including the CEO, fail to demonstrate that customer service is a priority and fail to model good internal and external customer service themselves, it probably won’t be.”

Read more from Micah Solomon

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