How Cebu Pacific stays on top of the Customer Loyalty Game

Nik Laming, General Manager for Loyalty Division of Cebu Pacific, discussed Customer Loyalty in a low cost world, innovating the traditional loyalty program to look after the best customers. Overcome culture to progress Companies should overcome culture to progress by respecting hierarchy. Company employees should give importance to position of a person. They should also […]

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Great Customer Experience Management lead to better conversion rates

Raphael Layosa, Chief Executive Officer of RetailGate graced the 7th Customer Lovefest with his talk on Smart Cameras and how it can help businesses analyze consumer and employee behavior. On the business side, smart cameras are being used for Customer Experience Management professionals who want to maintain their business efficiently. Any relationship starts with courtship, […]

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Mercato Centrale’s unique way of Customer Experience Management

RJ Ledesma, co-founder of Mercato Centrale Philippines, the largest and most popular weekend food market and food business incubator in the Philippines, shares the ropes behind the unique and memorable Mercato Centrale experience. Inspiration of Mercato Centrale According to Ledesma, Entrepreneurship is all about your Inspiration. Moreover, you should use you irritation as your inspiration. […]

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Can Blockchain Transform Loyalty in the Food Service Industry?

Developments in the sector have been driven mainly by societal and technological changes. As the millennial generation has grown up, so their tastes have become reflected in restaurant culture. The rapidly growing appetite for smaller food service operators like food trucks selling more international cuisine reflects a more globalized mindset than previous generations. READ MORE

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Smart Retailing for Customer Experience

Smart cameras is among the concepts that are introduced with the advent of the Internet-of-Things concept. On the consumer side, it found its way first into people who want to look great in their photos; but on the business side of things, it founds its way into the minds of Customer Experience Management professionals who […]

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Customer Experience Management in Layman’s Terms: Delivering pizza miles away for a frequent customer

Customer Experience Management, in layman’s terms, is the way you want to present your business to a customer; the things you do to convey your business’ moment to its customers. Even small businesses can whip up great customer experiences – just look at this story. “Without hesitation Dalton asked what kind of pizza we wanted, […]

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Artificial Intelligence for Customer Experience Management

Artificial Intelligence, Big Data, Wisdom of the Crowds – these are the buzzwords that Customer Experience Management professionals would love to know more about. From the Wisdom of the Crowds, they can gather their own Big Data set which can be fed to an Artificial Intelligence platform of their own choosing, which will then serve […]

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Customer Experience also needs to have its own foundation

“In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator. That means that brands need to fight to stay relevant yet  truly struggle to not get Blockbuster’d. It means that brands need to shift the focus onto the customer – and on keeping the customer. So […]

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