Mr. Jay Bautista

Managing Director, Kantar Media Philippines

Jay is currently the Managing Director of Kantar Media Philippines. He celebrates his 25th year in the field of media research this year.

Jay is currently a member of the Digital Measurement Board (DMB) of the Internet and Mobile Marketing Association of the Philippines (IMMAP) to which he served as Director in 2013. He also served as a member of the Marketing and Opinion Research Society of the Philippines (MORES) where he was past President (2010).

Jay earned his degree in AB Communication Arts from the Ateneo de Manila University and a Master’s in Business Administration degree from the University of the Philippines.

Mr. Weslee Trout

Consultant for Digital, Innovation, Experience, Delivery, Digital Strategy – OxytocinGroup™

Wes has a decade of experience in digital marketing, customer experience, innovation, and digital transformation spaces. He previously led innovation enablement and digital delivery for Manulife Philippines, including its regional IT Delivery Center.

In these roles, he spearheaded the conceptualization and development of the company’s first digital investment product tailored for parents to save for their kids’ education, as well as other transformational projects, with a team of about 30 software engineers reporting to him. 

Prior to this, he worked with dozens of startups, digital agencies, and medium-sized businesses to develop digital strategies focused on creating better user experiences and generate business value through customer-led delivery.

Weslee has worked with businesses and companies from industries such as Logistics, Petroleum, Hospitality, Digital Delivery and Media, Education, Consumer Goods, Financial Services, Entertainment, Industrial Services, and Real Estate, and eCommerce.

Weslee is currently focusing on digital strategy initiatives at OxytocinGroup™ for the group brands.

Mr. Jim Guzman

Head of Digital, Dentsu Aegis Network Philippines

Accomplished and award-winning digital marketing professional with a decade of strong global, regional and local agency experience across multiple industries (FMCG, Automotive, Pharmaceutical, Food and Banking). 

Mr. Dustin Cheng

Co-Founder & CEO, ZAPGroup Inc.

Dustin has co-founded 4 companies in the fields of vehicle advertising, SEO content outsourcing, daily deals and merchant loyalty & rewards. He is always intrigued by new ideas and developments in tech.

Dustin conceptualized, designed and implemented Zap, the Philippines’ first mobile number based loyalty program for restaurants and retailers with over 2,000,000 users and 2,000 partner merchants.

Zap, part of Kickstart Ventures’ (wholly-owned venture capital subsidiary of Globe Telecom) first batch of startup investments, presented at the 2014 Tech in Asia Startup Arena as one of the 10 finalists selected across Asia. He led ZAP’s seed and pre-series A total investment of USD $1.4 million.

As CEO, he is primarily responsible for overall company direction, product roadmap, market expansion, investor relations, and customer growth and success.

Mr. Ivan Klaric

Founder, Alps Black

Ivan joined the business of developing a shopping community with the goal to one day build his own school in the Philippines in order to provide free education to those that cannot afford it.

He studied Hotel Management and Business Administration in Montreux, Switzerland, and speaks 4 languages.

He is the Head Coach of the Wolves American Football team and in the 4 years he coached, the team is 4 times undefeated Champions in the Philippines.

Ms. Deena Santos

Marketing Manager, CliQQ, Philippine Seven Corporation

Deena is an experienced Marketing Professional with a demonstrated history of working in the retail industry. She has strong skills in Event Planning, Advertising, Brand Management, Strategic Planning, and Marketing Strategy.

From being a Marketing Promotions Specialist (2012-2016), she went on to become the brand manager for 7-Eleven Philippines’ Rewards and Loyalty Program, CliQQ, and is now the Marketing Manager for 7-Eleven Philippines’ eWallet service.

Mr. Raymund Villanueva

Director of Growth and Brand Marketing, PayMaya Philippines

Raymund holds an MBA degree from University of San Francisco and has worked for fortune 500 companies leading marketing and analytics organizations within Yahoo and the Gap. His experience in these companies focused on utilizing big data, marketing technology, and creativity in delivering truly innovative and hyper personalized digital experiences to grow global brands. 

In 2013, Raymund moved back to the Philippines in hopes to further digital within the region. Raymund is currently the Director of Growth and Brand Marketing for PayMaya Philippines, the digital payments arm of Voyager Innovations. He is responsible for growing PayMaya effectively and efficiently to its market leadership. He continues to make an effort to be well-versed in the digital space as the digital landscape evolves, aiming to put the Philippines on the global digital map, one innovation, one brand at a time. 

Raymund also holds a Management Engineering degree from Ateneo and is an expert digital marketer with deep expertise in SEM, SEO, email, display, mobile, video and social media. He is co-founder of a top Performance Content Marketing Agency, Blankslate Creative Inc. and an instructor teaching digital marketing and social media part time.

Mr. Mark De Joya

Marketing Director & Head of Corporate Communications, Max’s Group Inc.

Mark has led a stellar 16-year hybrid marketing career spanning senior leadership roles in both Client and Agency side across a diverse range of industries—from FMCG, consumer electronics, F&B, telco, healthcare, and more, across such globally-renowned marketing-driven organizations as McCann Worldgroup, Unilever, Samsung, Huawei, Mondelez, and the Max’s Group.

Today, as the Marketing Director for the iconic Max’s Restaurant brand and Head of Corporate Communications for Max’s Group, he’s led a transformation in elevating true consumer focus, while practicing his signature style of commercial effectiveness powered by creative excellence. 

Mr. Patrick Zulueta

Co-Founder, Pushkart.ph

Patrick is a country pioneer for technology brands. He’s helped brands such as Cashalo, PayMaya, and BPI achieve over 3 million downloads, millions of users, and triple-digit revenue growth in its first 2 years of operations. He also founded tech startups such as Pushkart.ph and Apper.ph.

He has 12 years of experience in marketing strategy, branding, and marketing communication. Patrick’s mission is to continually empower millions of underserved Filipinos through digital transformation.

Ms. Joyce Nazario, CPXP

Assistant Vice President and Head for Patient Experience, St. Luke’s Medical Center

Joyce is the first Certified Patient Experience Professional in Asia. She has been working in the Patient Experience field for 10 years, with a strong background in Patient Relations Management, PX Analytics and Operations. She is currently the head of the Patient Experience Group at St. Luke’s Medical Center, the top Healthcare Institution in the Philippines, known for its brand of Great Patient Experience.

She is passionate about the growing movement of Patient Experience and is an advocate and active speaker in Philippine Healthcare. She had given international keynote presentations to Patient Experience Leaders in the ASEAN region as well as Philippine Physician and Healthcare Organizations bridging Clinical Care and Patient Experience. She had also been a guest speaker for InSync/Press Ganey Australia, the leading provider for healthcare surveys.

Mr. Ed Pasion

Vice President for Retail, Unioil Petroleum Philippines Corporation

Mr. Arnold Louie Garcia

Associate Director, Group Head of Strategy and Business Intelligence, Entrego

*Speakers subject to change without prior notice.

Join the 8th Customer Lovefest Conference this November 14-15 at Tower Club Makati. For more information, contact Ex-Link Events at (+63 2) 633-0153 / 633-0088, +63 920 924 2532 / +63 920 981 4376, info@exlinkevents.com or facebook.com/customerlovefest.

Register for the Customer Lovefest here