2017 Speakers

Carlo Ople

Carlo currently serves as Vice-President for Digital Marketing Strategy of the leading telco in the Philippines, PLDT.

He started his career at LEVEL UP! as Community Manager and left the company as Marketing Head for the Casual Games Division after 5 years.

His journey in digital marketing went deeper as the pioneer social networking site Friendster hired him as Digital Marketing Manager in 2009. He went on to join TV5 to put up their digital division as he assumed the role of the company’s first New Media Head. He left TV5 to be a partner and Managing Director for the newly created digital agency of the most awarded agency in the Philippines, DM9 JaymeSyfu. After 4 years he sold his shares and exited after it was bought by the largest single branded agency in the world, Dentsu.

As a digital entrepreneur, he founded several web properties with the latest one being recognized as one of the top tech and gadget sites in the country, Unbox.ph. He is also very active in the local digital industry. It is his 3rd year as a Director for the Internet and Mobile Marketing Association of the Philippines (IMMAP) where he currently serves as Vice-President for External affairs. He is also currently the Treasurer for the Ad Standards Council (ASC) of the Philippines.


Bo Lundqvist

Bo Lundqvist, a Swedish national, is a resident of the Philippines and has during his 19 years in the country been engaged in various consulting businesses handling retail, distribution and manufacturing.

Bo Lundqvist is today the President and CEO of Retail Associates, a business he founded in 2006. Retail Associates is a leading retail solutions provider, focused on end to end solutions for mid to large retailers. Retail Associates represent Microsoft Dynamics, LS Retail, AGR and Dynamicweb in the Philippines. Bo Lundqvist is also the President of the Nordic Chamber of Commerce in the Philippines.

Edward Ng

Edward Ng is an engineering graduate, Network Specialist and Entrepreneur from Hong Kong. He is the Founder of XIRUS Technologies, a company that researches, develops and deploys proprietary applications with WiFi. Before founding XIRUS, Edward has over 20 years of experience in blue chip US Tech firms.

Reuben S.J. Pangan

Prior to becoming the President of Airfreight 2100 (Air21), Mr. Reuben S. J. Pangan already has a career in customer service that spans two decades – from being a Front Desk Officer at the Manila Hotel just after he graduated, he became the Head of Sales and Customer Service and Assistant to the President of Air21 (1990-1995), VP for Customer Service of Globe Telecom (2001-2002), Business Unit head and CEO for Dynamic Outsource Solutions Inc. (DOS-I) (2003-2005), VP for Customer Service of Air21 (2002-2005), Vice President for Customer Relationship Management for Sun Cellular (2006-2013) and Head of Customer Care for both Sun Cellular and Smart Communications (2013-2015).

Monica San Juan

Monica San Juan

Prior to her role as the Commercial Head of the AirAsia BIG Loyalty Programme, she started as an Account Manager at Deutsche Lufthansa, went on to become the Executive Assistant at Jewelmer, Corporate Partnerships Manager at Zalora and a Senior Market Manager for Agoda.com.

Aside from these, she is also a Transformational Coach at I Am + Limitless, helping people realize their full potential.

Glenn Ong, CUA

Glenn Ong, CUA is the Vice President for Customer Experience and Information Systems of DIGITS (Beyond the Box and Digital Walker).

His experiences include two years of specializing in the application of Information Technology Service Management (ITSM) for Patch and Inventory Management; additional two years experience in SAP project implementations specifically on Warehousing and Materials Management, and Third Party Logistics; and three years at Globe Telecom where he headed the establishment of social media customer service as well as the implementation of self-service projects on Web, Mobile App, IVR, and USSD.

Bea Hernandez

Bea Hernandez is the Business Head of Avail.at, which specializes in converting traditional performance based rewards programs, into one that is online, always-on, curated and efficient. Among Avail.at’s clients include, Ayala Land Premier, Security Bank, UCPB Rewards, Nissan, Country Bankers Insurance Corporation, iRegalo, Insightspedia and Rappler.

Prior to Avail.at, she was the Marketing Manager for Ensogo, Corporate Communications Manager for GE Money Bank Philippines and a Customer Service Officer for myAyala.com.

JV Wong

JV Wong is the Chief Executive Igniter and Think On Your Feet® Master Trainer of People Impact, a professional training company which has served clients in the Media, Telecommunications, Financial and Pharmaceutical Industries and is partnered with the Philippine Retailers Association, Philippine Society for Training and Development Foundation, and the People Management Association of the Philippines.

Joey P. Reyes

Joey P. Reyes is a Loyalty Program Consultant with almost a decade of work experience in Sales and Consultancy.

James Cruz

James Cruz has 18 years of learning and global IT management experience working for Fortune 100 companies, developing and executing strategies into operational deliverables across the areas of IT Governance, Application Delivery, Information Security, IT Outsourcing, Infrastructure management, and Next-Gen Cloud Architecture. He has considerable experience with Cloud architecture and shared services strategies while working in Microsoft, Hewlett-Packard, and Procter&Gamble. He is a project management practitioner with lead experience on international technology projects up to US$50 million spanning the U.S., E.M.E.A., and Asia.

He was Treasurer and Board Director for ISACA Singapore Chapter for 5 years. As a technical manager in Microsoft, James helped build the shared services team, processes, and infrastructure for Microsoft’s global online services and Cloud computing platforms. James has broad experience working in the U.S., Western Europe, and most of Asia.

* Speakers subject to change without prior notice

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