Customer Experience Management in Layman’s Terms: Delivering pizza miles away for a frequent customer

Customer Experience Management, in layman’s terms, is the way you want to present your business to a customer; the things you do to convey your business’ moment to its customers. Even small businesses can whip up great customer experiences – just look at this story. “Without hesitation Dalton asked what kind of pizza we wanted, […]

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Artificial Intelligence for Customer Experience Management

Artificial Intelligence, Big Data, Wisdom of the Crowds – these are the buzzwords that Customer Experience Management professionals would love to know more about. From the Wisdom of the Crowds, they can gather their own Big Data set which can be fed to an Artificial Intelligence platform of their own choosing, which will then serve […]

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Step-by-step “diet” for Customer Service

“Customers today are looking for a genuine style of customer service and are allergic to anything that feels insincere or saccharine. […] So, wherever practical, ditch the scripts and let employees speak in their own language. Or, I should say, let them speak their own language within reason. For more on this, see point #2.” “Although I’m not […]

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Examples of E-Commerce businesses with added customer love

“Like most things in life, customer support is better when there is a strategy behind it. Without a game plan for how to approach disgruntled customers, your brand will fall flat. And when you’re selling products and services online, your online reputation is all you have. Just one bad customer service can sting. Up to 80% […]

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Customer Experience Management Conference 2018 set to be this year’s biggest

The concept of Customer Experience has been expanding in the country over time, and it covers all industries possible through indoor, outdoor and online means. Customer Experience is the combination of Customer Loyalty & Rewards, Customer Relationship Management, Customer Retention and similar programs. Through this concept, some business has turned their typical branches into experiences […]

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VIP Customers as part of your Customer Experience strategy

Last night, you went to the supermarket to get groceries for dinner. You, and several other shoppers, are at the checkout lane, waiting for your turn to pay the groceries.  In the supermarket, there’s you, the ones beside you, the ones at your back; and there’s that one customer who checked out faster than the […]

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Retention Strategies in Customer Experience Management

Part of an effective Customer Experience Management strategy is retaining your customers and keep them from going to your competition. It is stated that acquiring new customers is more costly than retaining a customer, to which businesses will then dedicate more time to promote to its existing consumer base. Customer Retention strategies can be applied […]

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