The Dimensions of Customer Retention

Sherwin John Sario, Assistant Loyalty Program Manager of the Metro Retail Stores Group discussed about Customer Retention Strategies that keep customers from coming back. Customer Retention is just like how will you make your partner stay with you. Customers do not stay due to bad experiences, reasons and replacements. Companies should always consider their competitor’s […]

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Redefine the Shoppers’ Customer Experience in the 4th Industrial Revolution

Randy Esteban, Global Delivery Manager of international agency AFDigital presented the Shoppers’ Journey and how it is redefined in the Fourth Industrial Revolution. According to the World Economic Forum, the Fourth Industrial Revolution is referred to as a fusion of technologies that is blurring the lines between the physical, digital and biological spheres. Fourth Industrial […]

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How Asian Hospital understands and applies Customer Loyalty methods

Hennesy Lou Miranda, Customer Experience and Engagement Director of Asian Hospital and Medical Center shared about successful loyalty program implementation of their award-winning medical institution. What customers value Customers value creativity, customization, connection, compassion and consistency in character. In order to get customer’s loyalty, company should exceed customer’s expectation for their customers to achieved not […]

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How Cebu Pacific stays on top of the Customer Loyalty Game

Nik Laming, General Manager for Loyalty Division of Cebu Pacific, discussed Customer Loyalty in a low cost world, innovating the traditional loyalty program to look after the best customers. Overcome culture to progress Companies should overcome culture to progress by respecting hierarchy. Company employees should give importance to position of a person. They should also […]

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Great Customer Experience Management lead to better conversion rates

Raphael Layosa, Chief Executive Officer of RetailGate graced the 7th Customer Lovefest with his talk on Smart Cameras and how it can help businesses analyze consumer and employee behavior. On the business side, smart cameras are being used for Customer Experience Management professionals who want to maintain their business efficiently. Any relationship starts with courtship, […]

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Mercato Centrale’s unique way of Customer Experience Management

RJ Ledesma, co-founder of Mercato Centrale Philippines, the largest and most popular weekend food market and food business incubator in the Philippines, shares the ropes behind the unique and memorable Mercato Centrale experience. Inspiration of Mercato Centrale According to Ledesma, Entrepreneurship is all about your Inspiration. Moreover, you should use you irritation as your inspiration. […]

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Can Blockchain Transform Loyalty in the Food Service Industry?

Developments in the sector have been driven mainly by societal and technological changes. As the millennial generation has grown up, so their tastes have become reflected in restaurant culture. The rapidly growing appetite for smaller food service operators like food trucks selling more international cuisine reflects a more globalized mindset than previous generations. READ MORE

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Customer Experience also needs to have its own foundation

“In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator. That means that brands need to fight to stay relevant yet  truly struggle to not get Blockbuster’d. It means that brands need to shift the focus onto the customer – and on keeping the customer. So […]

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Let’s not take Customer Service lightly.

““Customer service is essentially a frontline, ‘low level’ issue.” I wrote about this at length recently, but it’s an attitude that causes big, big problems. Although frontline, customer-facing employees are one of the most essential elements of great (and not so great) customer service, what makes service great, or prevents their greatness, also reaches much […]

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Pinpointing The Right Customer Experience Balance: Lessons From A Dallas Hospitality Icon

Achieving a successful balance at your business between the old and the new–between tradition and revitalization–is a tricky part of customer experience design and execution. If a business doesn’t ever change things up, it will soon fall out of step with the changing desires of new generations of customers, and even disappoint existing customers who look for […]

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