Customer Loyalty Track – Day 1 (November 14, 2019 – Thursday)
8:50am – 8:55am | Prayer / National Anthem |
8:55am – 9:00am | Opening Remarks |
9:00am – 10:00am | Keynote: The Art of Loyalty Programs in the Age of Customer Experience |
10:00am – 11:00am | The Path to Effective Loyalty and Rewards Programs |
11:00am – 12:00nn | Creating Curated, Focused Loyalty Program for Tech Brands |
12:00nn – 1:00pm | Lunch |
12:50pm – 1:00pm | Major Sponsor: Illuminate Technologies, a Freshworks Partner |
1:00pm – 1:30pm | Group Game |
1:30pm – 2:30pm | White Space (Workshop) |
2:30pm – 3:30pm | Running A Successful Loyalty Program: Do’s and Don’ts |
2:30pm – 3:30pm | The Future of Loyalty Programs |
4:30pm – 5:30pm | How to Build Brand Loyalty in the Digital Age |
Customer Experience Management – Day 2 (November 15, 2019 – Friday)
8:55am – 9:00am | Day 1 Recap |
9:00am – 10:00am | How Digital Transformation Brings Value to Logistics’ Customer Experience |
10:00am – 11:00am | Operations Excellence and Customer Satisfaction Through Innovation |
11:00am – 12:00nn | The Impact of Cashless Payment in Customer Experience |
12:00nn – 1:00pm | Lunch |
1:00pm – 1:30pm | Group Game |
1:30pm – 2:30pm | Best-in-Class, Consumer-First Culture as Growth Engine in the QSR Industry |
2:30pm – 3:30pm | Transforming Customer Experience into Patient Experience |
2:30pm – 3:30pm | Winning in the Moments that Matter |
4:30pm – 5:30pm | Group Activity |
5:30pm – 6:30pm | Wine and Cheese |
*Program subject to change without prior notice.