Agenda

8:50am – 8:55am	Prayer / National Anthem
8:55am – 9:00am	Opening Remarks
9:00am – 10:00am	Keynote: The Art of Loyalty Programs in the Age of Customer Experience
10:00am – 11:00am	The Path to Effective Loyalty and Rewards Programs
11:00am – 12:00nn	Creating Curated, Focused Loyalty Program for Tech Brands
12:00nn – 1:00pm	Lunch
12:50pm – 1:00pm	Major Sponsor: Illuminate Technologies, a Freshworks Partner
1:00pm – 1:30pm	Group Game
1:30pm – 2:30pm	White Space (Workshop)
2:30pm – 3:30pm	Running A Successful Loyalty Program: Do’s and Don’ts
2:30pm – 3:30pm	The Future of Loyalty Programs
4:30pm – 5:30pm	How to Build Brand Loyalty in the Digital Age

8:55am – 9:00am	Day 1 Recap
9:00am – 10:00am	How Digital Transformation Brings Value to Logistics’ Customer Experience
10:00am – 11:00am	Operations Excellence and Customer Satisfaction Through Innovation
11:00am – 12:00nn	The Impact of Cashless Payment in Customer Experience
12:00nn – 1:00pm	Lunch
1:00pm – 1:30pm	Group Game
1:30pm – 2:30pm	Best-in-Class, Consumer-First Culture as Growth Engine in the QSR Industry
2:30pm – 3:30pm	Transforming Customer Experience into Patient Experience
2:30pm – 3:30pm	Winning in the Moments that Matter
4:30pm – 5:30pm	Group Activity
5:30pm – 6:30pm	Wine and Cheese

*Program subject to change without prior notice.

Join as Delegate | Exhibit / Sponsor