Customer experience champions often face an uphill battle trying to start new initiatives or change their company’s mindset. It often isn’t as easy to see the value of customer experience as it is to see the ROI of other investments. However, customer experience is incredibly valuable. Executives often won’t invest in customer experience without “proof,” even if the writing is on the wall. Here is actual proof you can share with your teams. Without a customer focus, companies simply won’t be able to survive. We are living in a time where we face the commodity trap. Too many of our products and services are the same. To stand out in a sea of sameness, customer experience is the only way to to do that. These 50 statistics prove the value of customer experience and show why all companies need to get on board.