The concept of Customer Experience has been expanding in the country over time, and it covers all industries possible through indoor, outdoor and online means. Customer Experience is the combination of Customer Loyalty & Rewards, Customer Relationship Management, Customer Retention and similar programs. Through this concept, some business has turned their typical branches into experiences customers will remember.
For 7 years, the Customer Experience Management Conference dubbed as the Customer Lovefest has been helping companies improve their Customer Experience methods by gathering renowned thought leaders and brands to share their knowledge and expertise on how they improved their businesses by loving their customers and seeking what can make them smile.
By joining this year’s Customer Lovefest, you will learn from key personalities such as Nik Laming (GM for Loyalty, Cebu Pacific), Sherwin John Sario (Assistant Loyalty Program Manager, Metro Retail Stores Group), Hennesy Lou Miranda (Customer Experience and Engagement Director, Asian Hospital and Medical Center) and RJ Ledesma (Co-founder of Mercato Centrale) how they got successful by making their mark in the minds of their customers.
In addition, Customer Experience professional Steven Ladd (Lead, Customer Engagement and Commerce Consulting, Ogilvy), Certified Professional Marketer Dr. Donald Lim (Country CEO, Dentsu Aegis Network Philippines), Salesforce Gold Consulting Partner Pauline Pangan (Founder, AFDigital), Yayu Javier (President and COO, Avanza, Inc.), User Experience and Design Thinking consultant Phil Smithson (Director, On-Off Group), AI professional Ferdinand Piano (Head, Asia Pacific, IV.AI), technopreneur Raphael Layosa (Founder and CEO, Retailgate), and marketing maven Matec Villanueva (Consultant, CNN Philippines) will be bringing their insights and data to more businesses who aim to rewrite their Customer Experience Management methods.
With a powerhouse mix of local and international personalities, this year’s conference will be set in stone as one of its best editions today. What’s better is that there’s a treat for the participants at the end of the conference.
Learn through the experts, transform your business’ Customer Experience and be the top of mind of your customers – Join the 7th Customer Lovefest this November 15-16, Thursday and Friday, at Tower Club atop the Philamlife Tower in Makati.