Customer Experience Management Conference in the Philippines is set this October 19-20, 2017 at Tower Club, Makati City. In this event, the main question that will be answered is: How to Make Your Customers Coming Back to Your Stores and Repeat Their Purchase.
The following research findings suggest how important Customer Experience Management is as part of your management strategy.
- Improvement of Share of Wallet by 29%
- Gain Efficiency by 25%
- Improve Retention by 21%
- Improve advocacy by 19%
These research findings from DBR Research release this February 2017 published in the Financial Brand.
In addition, in the survey findings by Nielsen-Mckinsey Joint Venture, ” Customers who encounter positive social customer care experience are nearly 3 times more likely to recommend a brand”.
In fact, according to a research by Accenture, “The estimated cost of customers switching due to poor service is $1.6 trillion.” Once a provider loses a customer, 68% of consumers will not go back.”
This goes to show that knowledge about Customer Experience Management is very critical in the business. For this reason the 6th Customer Lovefest Conference is a conference dedicated to Customer Experience Management and Loyalty and Rewards Program. The delegates of this conference will get an in-depth knowledge of these two key areas.
The 6th Customer Lovefest as a Customer Experience Management Conference in the Philippines parades a great line-up of speakers and thought leaders, they are: Carlo Ople, VP for Digital Marketing Strategy, PLDT; Edward Ng, Founder, XiruxTechnology (Hongkong); Bo Lundqvist, President and CEO of Retail Associates; Monica San Juan, Commercial Head, AirAsia Big Loyalty; Bea Hernandez, Business Head, Avail.At; Reuben Pangan, President, Air 21; Glenn Ong, VP of Customer Experience and Information Systems, Digits (Digital Walker and Beyond the Box); JV Wong, Chief Executive Igniter, People Ignite; James Cruz, Managing Director; FountainHead Technologies; and Joey P Reyes, Loyalty Consultant.
Besides the great topics and speakers, the delegates of the conference are in for an engaging event because of the networking program, long table discussions and brain date scheduled during the event.
Bank Marketing Association of the Philippines (BMAP), Philippine Marketing Association (PMA) and Philippine Retailers Association (PRA) and Avolution, Inc. are the event partners of the conference.
Ex-link Management and Marketing Services (Exlinkevents) is the event producer and organizer. For more details, call Tel. Nos. 633-0153, 643-3887 or email firstname.lastname@example.org.
You may click here to register.