Customer Experience Professionals gather at the 7th Customer Lovefest

7th Customer Lovefest 2018: Making a Difference theu CX Transformation

Customer Experience professionals from various industries will be gathering for the 7th Customer Lovefest (Customer Experience Management Conference) this November to discuss best practices and upcoming trends in Customer Loyalty & Rewards, Customer Experience (CX) and Customer Relationship Management.

The speakers of the 7th Customer Lovefest 2018

This event will have local and international speakers Dr Donald Lim (Country CEO, Dentsu Aegis Network Philippines), Nik Laming (GM for Loyalty, Cebu Pacific Air), Pauline Pangan (Founder, AllFamous Digital), Sherwin John Sario (Assistant Loyalty Program Manager, Metro Retail Stores Group), Hennesy Lou Miranda (Customer Experience and Engagement Director, Asian Hospital and Medical Center), and Yayu Javier (President and COO, Avanza, Inc.) for the Customer Loyalty segment.

In addition, Phil Smithson (Managing Director, On Off Group), Steven Ladd (Lead Loyalty Business Consultant, Aimia Inc.), Raphael Layosa (Founder & CEO, RetailGate), Ferdinand Piano (Head of APAC, IV.AI), RJ Ledesma (Chairman, Mercato Centrale) and Matec Villanueva (Consultant, CNN Philippines) will speak in the Customer Experience segment of this event.

Besides this, among the topics that will be discussed are Loyalty Marketing for Digital Platforms, 1-to-1 CRM Journeys, Upcoming Customer Loyalty Trends, User Experience to Customer Experience, Future Customer Experience Trends, Analytics and Artificial Intelligence, Making Unique Customer Experiences and Transforming Brand Experiences through CX.

Furthermore, with this year’s theme, “Making a Difference thru CX Transformation,” the 7th Customer Lovefest aims to bring together industry leaders to improve the state of Customer Experience in the country.

The 7th Customer Lovefest will happen on November 15 and 16, 2018 (Thursday-Friday) inside Tower Club at Philamlife Tower, Makati City.

For more information, to reserve seats or to exhibit at the 7th Customer Lovefest, contact Ex-Link Events at (+632) 633-0153, 643-3887, 640-1280, (+63) 920-924-2532, (+63) 920-981-4376, email or, message or visit

Register for the Customer Lovefest here

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