The Best Loyalty Programs that Go Beyond Rewards

Since next month (April) is International Customer Loyalty Month, it’s a great time to discuss the topic of loyalty programs.

Most people think of loyalty programs as an airline that gives miles to frequent fliers, a hotel that gives points toward a stay or a restaurant that offers a punch card incentive. While these may be called loyalty programs, I’ll argue that they are actually marketing programs disguised as loyalty programs. And while I don’t have a problem with this concept, we need to have a clear understanding of the differences between loyalty and marketing.

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