A study done by research firm Forrester states that companies leading in customer experience outperform their competitors by nearly 80%. This means that customer experience is a key need for businesses to grow their market.
The Customer Lovefest conference has helped nurture the customer experience industry in the Philippines, taking pride in knowledge-sharing that led to the current loyalty programs of today.
This year, the two-day Customer Lovefest will be holding its 8th edition with the theme “CX Rising,” helping people Learn the Science of Repeat Business. Key resource speakers from top brands are gathered at Tower Club Makati on November 14-15, 2019.
The Customer Loyalty & Rewards track on Thursday, November 14 will feature Unioil Vice President for Retail Mr. Ed Pasion (The Art of Loyalty Programs in the Age of Customer Experience), 7-Eleven Philippines’ Marketing Manager Ms. Deena Santos (The Path to Effective Loyalty and Rewards Program), Pushkart.ph Co-Founder Mr. Patrick Zulueta (Generating Users by Providing Easy Access and Attractive Rewards Programs), ZAP Group CEO Mr. Dustin Cheng (Retail Analytics that Impact Customer Loyalty), ALPS Black Founder Mr. Ivan Klaric (The Future of Loyalty Programs) and Dentsu Aegis Network Philippines’ Head of Digital Mr. Jim Guzman (How to Build Brand Loyalty in the Digital Age).
The Customer Experience track to be held on Friday, November 15 will host Entrego Associate Director / Group Head of Strategy and Business Intelligence Mr. Arnold Louie Garcia (How Digital Transformation Brings Value to Logistics’ Customer Experience), PayMaya Philippines’ Director of Growth and Brand Marketing Mr. Raymund Villanueva (The Impact of Cashless Payment in Customer Experience), OxytocinGroup’s Consultant for Digital Innovation Mr. Weslee Trout (Operation Excellence and Customer Satisfaction through Innovation), Max’sGroup Marketing Director & Head of Corporate Communications Mr. Mark de Joya (Best-in-Class, Customer-First Culture as Growth Engine in the QSR Industry), St. Luke’s Medical Center Assistant Vice President and Head for Patient Experience Ms. Joyce Nazario (Transforming Customer Experience into Patient Experience) and Kantar Media Philippines Managing Director Mr. Jay Bautista (Winning in the Moments that Matter). More speakers are expected to be announced soon.
The 8th Customer Lovefest will be held at Tower Club Makati from Thursday to Friday, November 14-15, 2019. Join this two-day event and Learn the Science of Repeat Business by calling +632 8633 0153 / 8633 0088, SMS +63 920 924 2532 / +63 920 981 4376 / +63 961 285 3946 / +63 915 717 2529, email firstname.lastname@example.org or register online at www.customerlovefest.com/join.
This event is co-presented by Entrego, with Gold Sponsor Illuminate Technologies and sponsors Tower Club, Avolution, Brother Philippines and Nestle Fresh Milk. This event is also presented with media partners Chinoy TV, BusinessWorld, Inquirer Libre, Asian Journal and Balikbayan Magazine.