The customer experience is now the difference between a brand’s success or failure; the customer journey is essentially the roadmap to relevancy. Delivering on rising consumer expectations… Read More »Why Customer Experience Needs To Always Be On Your Mind
Not long ago, ecommerce was threatening brick-and-mortar retailers at every turn. Until recently, when omnichannel strategy become widespread, many retailers were struggling to stay in… Read More »Why an Omnichannel Strategy needs a Click and Collect
Rapid technological advances have created opportunities for smaller companies to serve customers around the world and effectively compete with larger companies for new customers. These… Read More »Build A 5-Star Customer Experience With Artificial Intelligence
Customers are the lifeblood of any company. They provide valuable feedback when you’re developing and launching products, and they drive the sales you need to formulate new… Read More »Eight Social Media Strategies To Earn And Keep Loyal Customers
As customer transactions become an increasingly faceless experience, the rare occasions that you directly interact are at a premium. Here are six mindsets for customer… Read More »Getting customer service right in the retail sector
Photo by Romain Vignes on Unsplash Everybody’s got their favourite examples of terrible, often hilarious translations. “Pepsi—It’s a New Generation” became, in Thai, “Pepsi—It Brings Your Dead Ancestors… Read More »Customer Experience through better use of words
Sherwin John Sario, Assistant Loyalty Program Manager of the Metro Retail Stores Group discussed about Customer Retention Strategies that keep customers from coming back. Customer… Read More »The Dimensions of Customer Retention
Randy Esteban, Global Delivery Manager of international agency AFDigital presented the Shoppers’ Journey and how it is redefined in the Fourth Industrial Revolution. According to… Read More »Redefine the Shoppers’ Customer Experience in the 4th Industrial Revolution
Hennesy Lou Miranda, Customer Experience and Engagement Director of Asian Hospital and Medical Center shared about successful loyalty program implementation of their award-winning medical institution.… Read More »How Asian Hospital understands and applies Customer Loyalty methods
Nik Laming, General Manager for Loyalty Division of Cebu Pacific, discussed Customer Loyalty in a low cost world, innovating the traditional loyalty program to look… Read More »How Cebu Pacific stays on top of the Customer Loyalty Game