Smart Retailing for Customer Experience

Smart Retailing for Customer Experience - Closed Circuit Camera

Smart cameras is among the concepts that are introduced with the advent of the Internet-of-Things concept. On the consumer side, it found its way first into people who want to look great in their photos; but on the business side of things, it founds its way into the minds of Customer Experience Management professionals who want to maintain their business in an efficient way.

Prior to the use of cameras to track shelves, the staff has to take time to check the shelves to see if items are on stock.

Prior to the use of cameras to track customer behavior, someone has to check the foot traffic by hand using a handheld counter.

Prior to the use of cameras to track customer behavior, it’s only used to create great self-portraits.

Prior to the use of cameras to track a lot of car traffic, it’s initially used to track speeding vehicles first.

Smart cameras have changed the way people and businesses work, and with its arrival is the decrease in people moving back and forth. Customer Experience Professionals needs to see these new technologies as something worthy to explore – once learned and implemented diligently and efficiently, it will work wonders for themselves and their businesses.

This year’s Customer Experience Management Conference (7th Customer Lovefest) will have the CEO of Retailgate, Mr. Raphael Layosa, as one of its speakers. Retailgate’s home-grown technology allows for better consumer understanding and development of data-driven strategies to serve consumers better and to stay ahead of competition. In doing so, Retailgate exists to bring the magic of e-commerce to the brick & mortar stores.

Join the 8th Customer Lovefest Conference this November 14-15 at Tower Club Makati. For more information, contact Ex-Link Events at (+63 2) 8633-0153 / 8633-0088, +63 920 924 2532 / +63 920 981 4376, or

Register for the Customer Lovefest here

(Disclaimer: All brands mentioned are the property of their respective owners, are used for identification purposes only, and do not imply product endorsement or affiliation with the Customer Lovefest unless otherwise stated.)

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