Customers are the lifeblood of any company. They provide valuable feedback when you’re developing and launching products, and they drive the sales you need to formulate new… Read More »Eight Social Media Strategies To Earn And Keep Loyal Customers
Five years ago, you are the only one inside the train who is listening music through your headphones. Fast forward to now, you have around… Read More »Loyalty Trends for Customer Experience Management
Like any other Customer Experience Management task, Loyalty Marketing has been digitized as well, providing CX Managers the ways to communicate with their customers one-by-one,… Read More »Digital Loyalty Marketing for Customer Experience Management
The concept of Customer Experience has been expanding in the country over time, and it covers all industries possible through indoor, outdoor and online means.… Read More »Customer Experience Management Conference 2018 set to be this year’s biggest
Last night, you went to the supermarket to get groceries for dinner. You, and several other shoppers, are at the checkout lane, waiting for your… Read More »VIP Customers as part of your Customer Experience strategy
Part of an effective Customer Experience Management strategy is retaining your customers and keep them from going to your competition. It is stated that acquiring… Read More »Retention Strategies in Customer Experience Management
When done right, a rewards program can establish strong connections with customers, cultivate brand loyalty and even drive sales. A 2017 MIT Sloan Management Review… Read More »Customer Identity Management Drives Loyalty Program Success
A major fastfood chain opened up its new branch near our office, and we got to try the new queuing system that is also being… Read More »Cashless transactions complement Loyalty Marketing
A 2017 International Journal of Research and Development Organization (IJRDO) Journal of Business Management research paper shows that 85% out of its 200 respondents say… Read More »What can the 7th Customer Lovefest do for retailers?
A 2017 research paper published in the International Journal of Research and Development Organization (IJRDO) Journal of Business Management states that 85% out of its… Read More »What can the 7th Customer Lovefest do for your bank or financial institution?