Smart Retailing for Customer Experience
Smart cameras is among the concepts that are introduced with the advent of the Internet-of-Things concept. On the consumer side, it found its way first… Read More »Smart Retailing for Customer Experience
Customer Relationship Management
Artificial Intelligence for Customer Experience Management
Artificial Intelligence, Big Data, Wisdom of the Crowds – these are the buzzwords that Customer Experience Management professionals would love to know more about. From… Read More »Artificial Intelligence for Customer Experience Management
Customer Experience also needs to have its own foundation
“In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator. That means that brands need… Read More »Customer Experience also needs to have its own foundation
What is the “Customer Journey” in the mind of the customer?
“Immediately, we adopted the “buyers’ perspectives,” we translated our language from selling to buying, using terms like the buying process and the buying journey to… Read More »What is the “Customer Journey” in the mind of the customer?
A single message for Customer Experience Management
“We’ve also found that simply providing opportunities for various teams to meet regularly on specific customer interactions helps uncover new ways to serve customers better… Read More »A single message for Customer Experience Management
Fourth Industrial Revolution and Customer Experience Management
According to the World Economic Forum, the Fourth Industrial Revolution is referred to as a fusion of technologies that is blurring the lines between the… Read More »Fourth Industrial Revolution and Customer Experience Management
Nowadays, “fixed” store operating hours won’t get you above the rest
“I was among a group of bank customers standing in the rain at 8:55 am in front of the branch. All the bank personnel were… Read More »Nowadays, “fixed” store operating hours won’t get you above the rest
General Data Privacy Regulations have its own positive side too
“The opportunity lies in finding the balance; how do you keep engaged users engaged, while not annoying those that want to hear from you, just… Read More »General Data Privacy Regulations have its own positive side too
Examples of E-Commerce businesses with added customer love
“Like most things in life, customer support is better when there is a strategy behind it. Without a game plan for how to approach disgruntled… Read More »Examples of E-Commerce businesses with added customer love
Customer Experience Management Conference 2018 set to be this year’s biggest
The concept of Customer Experience has been expanding in the country over time, and it covers all industries possible through indoor, outdoor and online means.… Read More »Customer Experience Management Conference 2018 set to be this year’s biggest