As customer transactions become an increasingly faceless experience, the rare occasions that you directly interact are at a premium. Here are six mindsets for customer… Read More »Getting customer service right in the retail sector
Artificial Intelligence, Big Data, Wisdom of the Crowds – these are the buzzwords that Customer Experience Management professionals would love to know more about. From… Read More »Artificial Intelligence for Customer Experience Management
““Customer service is essentially a frontline, ‘low level’ issue.” I wrote about this at length recently, but it’s an attitude that causes big, big problems.… Read More »Let’s not take Customer Service lightly.
According to the World Economic Forum, the Fourth Industrial Revolution is referred to as a fusion of technologies that is blurring the lines between the… Read More »Fourth Industrial Revolution and Customer Experience Management
“I was among a group of bank customers standing in the rain at 8:55 am in front of the branch. All the bank personnel were… Read More »Nowadays, “fixed” store operating hours won’t get you above the rest
“Customers today are looking for a genuine style of customer service and are allergic to anything that feels insincere or saccharine. […] So, wherever practical, ditch the… Read More »Step-by-step “diet” for Customer Service
The concept of Customer Experience has been expanding in the country over time, and it covers all industries possible through indoor, outdoor and online means.… Read More »Customer Experience Management Conference 2018 set to be this year’s biggest
The healthcare industry is a major industry that has a huge responsibility carried on its back. With the history of having less-than-positive feedback, this industry… Read More »Customer Experience in the Healthcare System
A 2017 International Journal of Research and Development Organization (IJRDO) Journal of Business Management research paper shows that 85% out of its 200 respondents say… Read More »What can the 7th Customer Lovefest do for retailers?
A 2017 research paper published in the International Journal of Research and Development Organization (IJRDO) Journal of Business Management states that 85% out of its… Read More »What can the 7th Customer Lovefest do for your bank or financial institution?