Companies that create exceptional customer experiences can set themselves apart from their competitors. What do my customers want? The savviest executives are asking this question more… Read More »The CEO guide to customer experience
In Episode 154 of The CX Cast (subscribe!), we were excited to have our colleague, Principal Analyst Emily Collins, join us to talk about loyalty programs and their influence on… Read More »Five Things We Learned About The Untapped Potential Of Loyalty Programs To Improve CX
Not long ago my colleague, Wendy Culpepper, and I shared a presentation at Kobie’s Annual OnPoint Conference where our focus was on retaining customer loyalty in… Read More »Re-Invention Drives Loyalty – and Survival – in Our Age of Disruption
Looking to get an extra jolt of caffeine to get you to the weekend? You’re in luck. Starbucks has announced a new happy hour for… Read More »Starbucks Announces New Friday Happy Hour
Customer Experience professionals from various industries will be gathering for the 7th Customer Lovefest (Customer Experience Management Conference) this November to discuss best practices and upcoming trends in Customer Loyalty & Rewards, Customer Experience (CX) and Customer Relationship Management.
Your business survives or thrives based on what you do with your marketing strategy. You see marketing every day when you log onto social media,… Read More »Here’s How to Earn and Keep the Loyalty of Your Customers