“Chatbots are a hot new technology for customer service, and their rise to power isn’t slowing. In fact, Gartner not only claims that over 50 percent of medium to large enterprises will have deployed them by 2020, but by that same year 85 percent of all customer service interactions will be handled by them. 2020 will be here sooner than we realize and with these predictions, one would think chatbots are seen as a positive direction for customer service.
Any new technology is going to have its growing pains and the naysayers that go along with that evolution. The right planning and characteristics mean a chatbot can provide all its promised benefits while sidestepping the drawbacks.”
Join the 8th Customer Lovefest Conference this November 14-15 at Tower Club Makati. For more information, contact Ex-Link Events at (+63 2) 8633-0153 / 8633-0088, +63 920 924 2532 / +63 920 981 4376, firstname.lastname@example.org or facebook.com/customerlovefest.